FAQ
Frequently asked questions
Everything you need to know about buying, selling and reselling industrial spare parts on EcoSpare.
ACCOUNT AND PROFILES HELP
Information about accounts, profiles, and offers.
Your customer account is your personal and professional space.
With it, you can:
Would you like to create a customer account? You can do it here.
You can also resell your old electrical components on our platform.
With it, you can:
- Manage your professional information
- Simulate an order (calculate shipping costs and total amount)
- Place orders
- View the details of your orders
- Track your packages
- Contact the seller in case of issues with your order
- Contact Spare-Place in case of issues with the seller
- Download a proof of purchase
- Request an invoice
Would you like to create a customer account? You can do it here.
You can also resell your old electrical components on our platform.
This profile allows:
This profile does not allow:
Your profile must be completed to 30%:
To do more, you will need to complete your profile with required information, such as your company's bank details, its SIRET number...
- To view offers
- To set alerts for desired products
This profile does not allow:
- To purchase products
- To sell products
Your profile must be completed to 30%:
To do more, you will need to complete your profile with required information, such as your company's bank details, its SIRET number...
This profile allows:
This profile does not allow:
Your profile must be completed to 100%:
Profile completed to 100%, including SIRET, bank details...
- To view offers
- To set alerts for desired products
- To purchase industrial spare parts
- To sell industrial spare parts
This profile does not allow:
- To have a personal storefront, a shop in your colors
- To manage multiple listings simultaneously
Your profile must be completed to 100%:
Profile completed to 100%, including SIRET, bank details...
This profile allows:
This profile does not restrict:
Your profile must be completed to 100%:
including SIRET, bank details...
- To view offers
- To set alerts for desired products
- To purchase industrial spare parts
- To sell industrial spare parts
- To manage multiple listings and documents simultaneously
- Advanced sales statistics and comprehensive dashboard
This profile does not restrict:
- Anything, you have access to 100% of the functionalities we have developed to date
Your profile must be completed to 100%:
including SIRET, bank details...
To complete your professional profile, you must fill in the requested information:
EN ATTENTE CAPTURE D'ÉCRAN
This completes 30% of your account information and gives you access to the user profile (to which you already have access by entering 0% of your information)
Once validated within 24 to 48 business hours, you will have completed 100% of your professional account information and can buy and sell, thus accessing the “Buyer, Seller” profile.
To access this profile, we ask you to provide the following documents:
EN ATTENTE CAPTURE D'ÉCRAN
- Last Name
- First Name
- Company
- Phone
- Password
This completes 30% of your account information and gives you access to the user profile (to which you already have access by entering 0% of your information)
- SIRET
- RIB / IBAN
- ...
Once validated within 24 to 48 business hours, you will have completed 100% of your professional account information and can buy and sell, thus accessing the “Buyer, Seller” profile.
To access this profile, we ask you to provide the following documents:
- APE code
- KBis extract
- URSSAF certificate
- ...
Under development
Under development
To access this profile, you must submit a request online through your account.
The EcoSpare team will contact you to finalize the review of your request.
Eligibility criteria include: number of products in the catalog, estimated sales per month, etc.
The EcoSpare team will contact you to finalize the review of your request.
Eligibility criteria include: number of products in the catalog, estimated sales per month, etc.
BUY A SPARE PART
Information about buying spare parts.
All electrical control components or automation components considered as spare parts in the industrial sector.
Whether programmed or not, it's the same process. You will need to inject the new program that will overwrite the old one.
Contact us through your customer account, from your personal space, by opening a dispute.
Upon receiving your request, we will verify with the seller the cause of the damage. We will determine responsibilities to take appropriate action.
If it's the seller's fault, we will discuss the best solution with you:
If it's the carrier's fault, they will need to activate their insurance and you will be reimbursed by the seller.
Upon receiving your request, we will verify with the seller the cause of the damage. We will determine responsibilities to take appropriate action.
If it's the seller's fault, we will discuss the best solution with you:
- Return the product in the condition it was received as per your order
- Refund your order
If it's the carrier's fault, they will need to activate their insurance and you will be reimbursed by the seller.
We have defined 5 conditions, justified by the product description and shown in related photos.
It is sold for repair or for its functional spare parts.
- New in original packaging: the product has never been used. It remains in its original state, including packaging.
- New but not in original packaging: the product has never been used, but has been unpacked. It no longer has its original packaging.
- Used: the product has been used before. It is in perfect working condition. The external appearance and aesthetics of the product may vary.
- Reconditioned: the product has been serviced, and worn parts have been replaced. The external appearance and aesthetics of the product may vary.
- Does not work: the product no longer functions.
It is sold for repair or for its functional spare parts.
If you can't find the reference you're looking for, you have two options:
You can set an alert in your personal space (HOW TO DO THIS?)
You will be notified as soon as the product becomes available.
Can't wait?
Send us an email with:
The brand, reference, designation, quantity, desired condition of the product you're looking for.
We will search for it on your behalf and do our utmost to find your 5-legged sheep
You can set an alert in your personal space (HOW TO DO THIS?)
You will be notified as soon as the product becomes available.
Can't wait?
Send us an email with:
The brand, reference, designation, quantity, desired condition of the product you're looking for.
We will search for it on your behalf and do our utmost to find your 5-legged sheep
SELL A SPARE PART
Information about selling spare parts
All electrical control components or automation components considered as spare parts in the industrial sector.
Whether programmed or not, it's the same process. You will need to inject the new program that will overwrite the old one.
All obsolete products can still be used.
Before putting it up for sale, you just need to check its condition.
Then clearly indicate its condition in the description of your listing.
Before putting it up for sale, you just need to check its condition.
Then clearly indicate its condition in the description of your listing.
Yes, you can sell it.
You just need to specify its condition among the 5 conditions below.
Also, mention that it's broken in the product description and in any accompanying photos.
It is sold for repair or for its functional spare parts.
You just need to specify its condition among the 5 conditions below.
Also, mention that it's broken in the product description and in any accompanying photos.
- New in original packaging: the product has never been used. It remains in its original state, including packaging.
- New but not in original packaging: the product has never been used, but has been unpacked. It no longer has its original packaging.
- Used: the product has been used before. It is in perfect working condition. The external appearance and aesthetics of the product may vary.
- Reconditioned: the product has been serviced, and worn parts have been replaced. The external appearance and aesthetics of the product may vary.
- Does not work: the product no longer functions.
It is sold for repair or for its functional spare parts.
If you can't find the reference you're looking for, you have two options:
You can set an alert in your personal space (HOW TO DO THIS?)
Have a question?
Send us an email with:
The brand, designation, and a photo of your product.
We will do our utmost to find the reference for your 5-legged sheep
You can set an alert in your personal space (HOW TO DO THIS?)
Have a question?
Send us an email with:
The brand, designation, and a photo of your product.
We will do our utmost to find the reference for your 5-legged sheep
SELLING A STOCK OF SPARE PARTS
Information about selling a stock of spare parts
This operation takes place in 3 steps:
- Send us the list of your immobilized industrial spare parts (unused or stored).
- You will receive a buy-back proposal.
- Once our proposal is accepted, we will place an order with you as soon as possible.
YES! The older, the more in demand by our customers!
You can certainly sell it safely as it is.
However, you must specify the condition of each product, using descriptions and photos.
You can certainly sell it safely as it is.
However, you must specify the condition of each product, using descriptions and photos.
WARRANTIES AND INSURANCE
For all questions related to after-sales service.
All products you purchase on Spare-Place.com are guaranteed for a minimum of 3 months by our sellers and resellers.
This warranty can be extended up to 24 months depending on the type and condition of the product.
More information in the EcoSpare warranty
This warranty can be extended up to 24 months depending on the type and condition of the product.
More information in the EcoSpare warranty
All products you sell on Spare-Place.com must be guaranteed for a minimum of 3 months by you.
This warranty can be extended up to 24 months depending on the type and condition of the product.
More information in the EcoSpare warranty
This warranty can be extended up to 24 months depending on the type and condition of the product.
More information in the EcoSpare warranty
All products you resell on Spare-Place.com must be guaranteed for a minimum of 3 months by you.
This warranty can be extended up to 24 months depending on the type and condition of the product.
More information in the EcoSpare warranty
This warranty can be extended up to 24 months depending on the type and condition of the product.
More information in the EcoSpare warranty
PAYMENT
Accepted payment methods, terms, and security.
Accepted payment methods are:
- Bank cards
- Bank transfers
- SEPA direct debits
- PayPal
- Everything is editable from your space.
- You can change your payment method whenever you want.
- However, processing and verification times by the Stripe payment provider must be taken into account.
- Other documents may be requested to verify that you have all the authorizations and skills you need, which have been given to you by your employer.
- By using the payment method by CB (credit card), you authorize your bank to make an immediate payment from the bank account of your company, to the (re)seller, corresponding to the amount of your order.
- This amount is debited immediately.
- It is recommended for one-time orders.
- Payment is made through the Stripe payment provider.
- The amount is retained in an account created by Stripe for this purpose.
- You have 14 days to acknowledge receipt of the product and confirm its conformity.
- Beyond this date, and without news from the buyer, EcoSpare considers that the transaction has passed, and closes the order by assigning it the status « completed ».
- As a result, EcoSpare makes payment to the (re)seller.
For more information, please refer to the Terms of Use.
The choice of payment method is made during your order, you validate your cart, then select the delivery and billing information.
Then you choose a « Payment Mode ».
To pay by transfer, select « Bank Card ».
Then you choose a « Payment Mode ».
To pay by transfer, select « Bank Card ».
- Take the card from the bank account issuer of the payment (or all of its card numbers, its expiry date and its security code).
- Access your cart to validate your order.
- Then click on « Confirm ».
- Enter the delivery, billing information, or select one of your usual addresses.
- Choose a « Payment Mode », select « Credit Card ».
- Enter its card numbers, its expiry date and its security code.
- Check the noted information.
- Click on « Pay », you will be redirected to your bank's website to validate the secure payment.
- By using the payment method by bank transfer, you trigger a single payment from the bank account of your company to the seller or reseller (the creditor), corresponding to the amount of your order.
- This amount is debited immediately, upon the first deal.
- Subsequently, payment can switch to 30 calendar days.
- It is recommended for one-time orders when you do not have a bank card for the company account concerned.
- The transfer is made through the Stripe payment provider.
- The amount is retained in an account created by Stripe for this purpose.
- You have 14 days to acknowledge receipt of the product and confirm its conformity.
- Beyond this date, and without news from the buyer, EcoSpare considers that the transaction has passed, and closes the order by assigning it the status «completed».
- As a result, EcoSpare makes payment to the (re)seller.
For more information, please refer to the Terms of Use.
The choice of payment method is made during your order, you validate your cart, then select the delivery and billing information.
Then you choose a « Payment Mode ».
To pay by bank transfer, select « Bank Transfer ».
Then you choose a « Payment Mode ».
To pay by bank transfer, select « Bank Transfer ».
- Take the IBAN and the BIC of the bank account issuer of the payment.
- Access your personal space
- Complete your profile in the « My Payment Modes » section
- Click on « Add a Payment Mode »
- Select the « Bank Account » type
- Enter the IBAN and BIC (which you previously obtained)
- Check the noted information
- Send!
We validate this information within 24 to 48 hours.
- Access your cart to validate your order
- Then click on « Confirm »
- Enter the delivery, billing information, or select one of your usual addresses
- Choose a « Payment Mode », select « Bank Transfer »
- Select from the list of your registered bank accounts the one to debit
- Check the information
- Click on « Pay », you will be redirected to your bank's website to validate the secure payment
SHIPPING AND DELIVERY
Rates, deadlines, for how much?
Sellers/resellers can use all types of carriers (DHL, TNT, UPS, Colissimo, Mondial Relay, ...). Their deadlines vary between 1 to 5 working days.
They allow you to track your parcels in real time, directly on their websites using the tracking number sent to you at the time of shipment by the seller/reseller.
They allow you to track your parcels in real time, directly on their websites using the tracking number sent to you at the time of shipment by the seller/reseller.
Delivery can be from 1 to 5 working days.
Three delivery options are offered:
Three delivery options are offered:
- Economic delivery: like Mondial Relay or similar in 2/5 working days
- Standard delivery: like Colissimo or similar in 1/2 working days
- Express delivery: like Chronopost, DHL, UPS, TNT or similar in 1 working day
Rates are set by the sellers/resellers when they list their products for sale. They vary depending on the weight of the product and the chosen delivery method. Shipping costs may be waived by the most generous.